Mapvision Care

Expert Support. Greater Control. Less Downtime.

Keep your Mapvision system ready for in-line insepction with service coverage built around your operational needs. Mapvision Care gives you fast access to expert support, structured maintenance, calibration services, software improvements, and customer-enabled programming tools. Therefore, your inspection performance stays reliable as production requirements evolve.

Customer Benefits

• Reduce production risk with rapid troubleshooting, remote analysis, and expert guidance when issues arise.

• Protect long-term performance through planned maintenance, calibration, and measurement capability verification options.

• Respond faster to production changes with Mapvision expert support or Editor Suite tools, depending on your selected Care level.

• Choose the right level of ownership from fully Mapvision-managed service to more independent, customer-led system control.

Mapvision Care Service Programs

Mapvision Care is available in five levels: Complete, Independent, Support, Essential, and Lite. So, you can align coverage with your system complexity, in-house expertise, and uptime requirements. Whether you want the reassurance of comprehensive Mapvision-managed support or the flexibility to handle selected programming tasks internally, there is a Care level designed to fit the way your production operates.

Service Highlights

Online Support

With online support, customers gain a direct connection to Mapvision specialists for troubleshooting, remote diagnostics, operational guidance, and issue resolution. Many questions and interruptions can be addressed quickly without waiting for an on-site visit.

Annual Maintenance

Annual maintenance adds a proactive layer of assurance through scheduled checks that help sustain measurement accuracy, system condition, and production readiness. Mapvision recommends a yearly calibration of the measurement system to ensure optimal measurement performance.

Feature Modifications

Mapvision Care also supports controlled engineering changes and feature modifications within the agreed service scope. This helps customers align their measurement systems with new products, process improvements, and updated quality requirements. The result is a practical service partnership that reduces risk, supports uptime, and keeps measurement performance aligned with the needs of modern manufacturing.