Comprehensive service programs for your Mapvision Quality Gate system tailored to your different needs whether it is agility, early response, or support for your in-house system managers and maintenance teams.
Your service and support needs change significantly based on the complexity of the production and the life cycle stage of the manufacturing line. Mapvision Care offers three different service programs to provide you the flexibility you need to optimize your service coverage and cut service costs.
Even the shortest delays are costly on an established manufacturing line. Therefore, wherever your facilities are located, our experts are always within your reach to avoid downtime and to effectively support you throughout your operations remotely.
Mapvision Care programs provide not only verbal support via phone and email to your inquiries but we roll up our sleeves when needed and work alongside your team to resolve any challenges you may face via the secure remote management capabilities embedded in your Mapvision Quality Gate system within the access rights and permissions you grant our experts. Via remote management, we can for example eliminate any software issues or perform analysis on your production data to help you optimize your manufacturing processes.
While your Mapvision Quality Gate system is designed for absolute robustness that does not compromise measurement accuracy and precision even in the case of camera failures, an annual check-up and maintenance is essential just like any other measurement equipment.
Mapvision Care Standard and Extended programs provide an all-around annual maintenance service at your facilities by a visiting Mapvision expert; covering system calibration, certification, and measurement system capability checks to ensure absolute accuracy and precision for your Mapvision Quality Gate System. The visiting expert also performs a thorough hardware cleaning and maintenance for all the optical, electrical, and mechanical systems.
In a complex industry such as automotive, agility is a must-have and your service coverage needs to address that by providing you the flexibility, reducing any potential downtime, pacing production readiness, and cutting extra costs. The same rules apply for early stage production lines and line set-up.
The Extended program provides the agility and responsiveness you need for your Mapvision Quality Gate system to address engineering changes and feature modifications while avoiding extra costs. It covers, for example, adding/removing new features to be inspected, modifying the result output or deploying programming changes to introduce engineering changes to your in-line inspection process such as changing part geometry or visual appearance.