One system. A lifetime of support.
We will help you throughout the entire duration of your program, from the beginning of your line installation until the last part you produce is inspected and shipped.
Mapcare is your complete support and maintenance program.
Improve your daily work and keep your Quality Gate system in efficient working condition.
Mapcare contains an extensive set of services with a fixed annual price.
Changes to Inspection Programs
Mapcare covers all Quality Gate programming adaptations, such as adding or changing inspection features.
It also provides any system adjustments and support services during pre-production.
A Mapvision technician will also restore and calibrate your Quality Gate during an annual maintenance visit.
Annual Calibration and Maintenance
- On-site technician performing all maintenance activities
- Image and data gathering
- Travel expenses included
- Cleaning and restoration
- Check and fix any camera movement
- Check light function and movement
- Check condition of all hardware and electrical components
- Full system calibration
- Inspection reprogramming
- Calibration certificate
Measurement system capability
- R&R test and report
- Correlation test and report
Add Features and Modify Inspection
- Changes to inspection program
- Result output modifications
- Inspection program adjustment for visual changes in process
- Update inspection program for manufacturing changes
- Add, remove and modify inspection features
Name of the game
- Unlimited programming changes
- Feature count within originally-purchased maximum
- On-site labour and spare parts are charged separately
Quick Remote Support
Remote access support
- Immediate solution for most problems via remote access
- Customer guidance and instructions via remote access
- Support for analysis of changes in manufacturing process
- First-line immediate support during normal office hours
- Second-line global support across three time zones
- Dedicated email address for support requests
Benefit from continuous software development
- Usability and user interface improvements
- New visualisations and tools
- Algorithm and calculation development
- Error correction
All modified inspection programs and software updates are installed remotely via a secure internet connection. All updates can be performed without disturbing production. Updates are monitored remotely by Mapvision to ensure 100% functionality.